We are seeking Director-level Client Services professionals across Europe, North America, APAC, and the Middle East.
In this role, you won't simply manage clients; you'll cultivate lasting partnerships. As the Director of Client Services for your region, you will take the lead in crafting exceptional client experiences, enhancing our brand's reputation, and championing service excellence. This role goes beyond problem-solving—it's about foreseeing client needs, delivering value, and becoming their trusted advocate.
You’ll collaborate closely with teams across the organization to bridge the gap between client needs and our innovative solutions. Whether it's fostering relationships with key stakeholders, leading a high-performing team, or enhancing our service delivery models, you’ll be the visionary leader ensuring that our clients in Europe feel supported, empowered, and poised for success.
What You’ll Be Doing:
- Mastermind Client Relationships: Own and elevate relationships with key clients across Europe. Be the trusted advisor who understands their business, anticipates challenges, and delivers solutions before they even know they need them.
- Lead and Inspire: Build, mentor, and lead a talented team of client service professionals who are as passionate about delivering excellence as you are. Create a collaborative, innovative environment where they thrive and grow.
- Customer Success Superhero: Collaborate with sales, product, and development teams to ensure that we’re not just meeting expectations but exceeding them. Be the voice of the client internally, making sure their feedback informs product strategy and service innovations.
- Strategize for Growth: Identify opportunities to grow client relationships. Find the sweet spots for upselling and cross-selling, all while ensuring that our clients are experiencing value every step of the way.
- Deliver Excellence: Oversee service delivery, ensuring that every project is on time, on budget, and in line with client goals. Create and refine service processes that guarantee operational excellence and client delight.
- Metrics-Driven Leadership: Use data to drive decisions. Track performance through KPIs like Net Promoter Score (NPS), client satisfaction, and retention. Continually optimize for both short-term wins and long-term gains.
- Risk Whisperer: Be ahead of the game by identifying risks, mitigating them, and ensuring compliance with European regulations (think GDPR and beyond)